FAQ Let us help you
You have questions, we have answers. Below are a few answers to our customers’ most commonly asked questions.
Can’t find what you’re looking for here?
Product Range, Purchasing & Pricing
Yes, we do. Our current products contain 0% crystalline silica and are available now. These products are permitted for continued use after July 1, 2024.
Both products undergo the same manufacturing process, the key distinction lies in the raw materials used. Engineered stone blends natural stone materials with crystalline silica, while our Crystaline Silica-Free material is crafted from recycled glass, polymer resins, and pigment.”
No, our advanced technology has created a crystalline silica-free material that’s highly durable, resistant to heat, stains, and scratches, while offering exceptional design flexibility.
No, YDL Stone is strictly a wholesaler and does not sell directly to the public. All purchases must be made through your dedicated stonemason. Your cabinet maker or builder cannot purchase directly and must go through their nominated stone fabricator.
Each YDL Stone ranges does vary in price. Builder Range is our most affordable collection. As YDL Stone is strictly a wholesaler, we unfortunately do not provide pricing or quotes, but would be happy to assist by putting you in contact with your local kitchen company or stonemason to obtain a formal quote.
Simply fill in YDL Stone 10 Year Limited Warranty Registration Form online.
YDL Stone (Low Silica Surface) is available Australia-wide through a large network and can be purchased through your local stonemason
Care & Cleaning
YDL Stone is designed to offer high performance with very little maintenance to keep the surface looking like new. For every day, routine cleaning of YDL Stone we recommend wiping your bench top with warm soapy water (a pH neutral household liquid detergent, or a mild detergent) and a damp cloth.
For more details please download our Care and Maintenance guide.
No, you can’t. Always refrain from placing excessive weight on your YDL Stone bench top. Excessive weight can also have an impact on the underlying cabinet structure.
Although YDL Stone has high heat resistance to tolerate brief exposures to moderately hot temperatures, excessive prolonged direct contact with, or radiated heat may result in damage or discoloration to your YDL Stone due to thermal shock. Like all surface materials YDL Stone should be treated with care.
YDL Stone is heat resistant and is not affected by temperatures lower than 100°C (212°F). However, like all stone material, YDL Stone can be damaged by sudden and rapid temperature changes. Therefore, we do not recommend placing any hot kitchen wares (hot oven trays, pans, hot pots, electric frying pans etc.) directly from the hotplate or out of the oven onto the surface of YDL Stone. We always recommend the use of a hot pad or trivet to place hot items on.
YDL Stone always recommend cutting your food on an appropriate chopping board and never directly on the YDL Stone surface to avoid damaging kitchen knives or the surface of your bench top.
Product Selection, Fabrication & Installation
Our displays showrooms allow you to bring in samples of tiles, cabinetry and other materials and make accurate colours and design matches so that you are confident you are achieving the look you want.
We always recommend visiting one of our showrooms to select your stone, as appearance and tonality can sometimes vary. This is also dependent on the type of device you are using to view our website, as some colors may look different in real-life settings.
YDL Stone should only be fabricated by a licensed and qualified stonemason who is experienced in working with our product.
YDL Stone are adequate to any possible edge profiles, from the most popular single thickness 20mm slabs, through to laminated double thickness edge options. Our minimum suggested edge detail is a 3-4mm radius on any profile. A better option is a 6mm radius. The larger the radius the more resistant it will be to accidental impacts from heavy objects. Sharp non- radiused edge profiles should never be used.
YDL Stone is heat resistant up to 100°C (212°F). You should always consult with the manufacturer of the fireplace to ensure that the maximum heat does not exceed our recommendations. The zero-clearance fireplace is highly recommended.
A zero-clearance fireplace is a premanufactured metal firebox that is completely self-contained and insulated, which keeps the outside of the fireplace from getting too hot, protecting the materials surrounding the unit. This allows it to need zero distance from combustible materials or non-combustible material.
No. Whilst some customers have opted to use YDL Stone as flooring, this type of application is not covered by the YDL Stone 10 Year Limited Warranty.
Yes. YDL Stone can be used as a splashback behind a cooktop when designed and installed in compliance with the appropriate Australian & New Zealand standards with regard to clearances.
- ELECTRIC COOKTOPS & INDUCTION COOKTOPS:
For both electric and induction cooktops it is a requirement to have a minimum 50mm gap from the back edge of the cooktop to the YDL STONE splashback.
- GAS COOKTOP:
For gas cook top it is a requirement for a minimum 200mm gap from the periphery of the gas burner to the YDL STONE splash back in accordance AS/NZS 5601 GAS INSTALLATION. When designing or installing splash back application,Designers and Fabricators must always follow the relevant AS/NZS standards in regards to clearances especially behind cook tops.
Please refer to:
AS/NZS 5601 Gas Installation
AS/NZS 4386.2 Domestic Kitchen Assemblies Installation
Cooktop and Appliance manufacturers specific installation guidelines
All wall and other construction methods should be as per relevant industry guidelines and builders code.
When using YDL Stone around a BBQ area it is crucial to ensure the surface is not exposed to excessive heat or flame. If used in an outdoor environment, the YDL Stone 10 Year Limited Warranty is not applicable. For detailed information, please refer to YDL Stone 10 Year Limited Warranty on this website.
No, YDL Stone is strictly a wholesaler and is not doing any work in design, fabrication or installation of the product.
We do not recommend using YDL Stone products externally. Whilst some customers have opted to install YDL Stone in outdoor applications, external applications are not covered by YDL Stone 10 Year Limited Warranty.