You are currently using an outdated browser. For the best viewing experience, please upgrade your browser here.

FAQ

Let us help you

You have questions, we have answers. Below are a few answers to our customers’ most commonly asked questions.

Can’t find what you’re looking for here?

Contact Us

Product Range, Purchasing & Pricing

Can I purchase directly from YDL Stone (Low Silica Surface)?

No, YDL Stone (Low Silica Surface) is strictly a wholesaler and does not sell directly to the public. To find a kitchen company nearest you, please contact our customer service team.

Do all YDL Stone (Low Silica Surface) product cost the same?

Each YDL Stone (Low Silica Surface) ranges does vary in price. Builder Range is our most affordable collection. As YDL Stone (Low Silica Surface) is strictly a wholesaler, we unfortunately do not provide pricing or quotes, but would be happy to assist by putting you in contact with your local kitchen company or stonemason to obtain a formal quote.

How do I register my YDL Stone (Low Silica Surface) warranty?

Simply fill in YDL Stone 10 Year Limited Warranty Registration Form online.

Click below link:https://www.ydlstone.com.au/warranty-registration/

Where can I buy YDL Stone (Low Silica Surface)?

YDL Stone (Low Silica Surface) is available Australia-wide through a large network and can be purchased through your local stonemason or kitchen maker/builder.

Care & Cleaning

How do I clean my YDL Stone (Low Silica Surface) benchtop?

YDL Stone (Low Silica Surface) is designed to offer high performance with very little maintenance to keep the surface looking like new. For everyday, routine cleaning of YDL Stone (Low Silica Surface) we recommend wiping your bench top with warm soapy water (a pH neutral household liquid detergent, or a mild detergent) and a damp cloth.

Can I stand on my YDL Stone(Low Silica Surface) benchtop?

No, you can’t. Always refrain from placing excessive weight on your YDL Stone (Low Silica Surface) bench top. Excessive weight can also have an impact on the underlying cabinet structure.

How durable is my YDL Stone (Low Silica Surface)?

Although YDL Stone (Low Silica Surface) has high heat resistance to tolerate brief exposures to moderately hot temperatures, excessive prolonged direct contact with, or radiated heat may result in damage or discoloration to your YDL Stone (Low Silica Surface) due to thermal shock. Like all surface materials YDL Stone (Low Silica Surface) should be treated with care.

What does heat resistant mean?

YDL Stone(Low Silica Surface) is heat resistant and is not affected by temperatures lower than 100°C (212°F). However, like all stone material, YDL Stone (Low Silica Surface) can be damaged by sudden and rapid temperature changes. Therefore, we do not recommend placing any hot kitchen wares (hot oven trays, pans, hot pots, electric frying pans etc.) directly from the hotplate or out of the oven onto the surface of YDL Stone (Low Silica Surface). We always recommend the use of a hot pad or trivet to place hot items on.

What can I do with my food preparation on my YDL Stone (Low Silica Surface) benchtop?

YDL Stone (Low Silica Surface) always recommend cutting your food on an appropriate chopping board and never directly on the YDL Stone surface to avoid damaging kitchen knives or the surface of your bench top.

Product Selection, Fabrication & Installation

Where can I match colours to my YDL Stone (Low Silica Surface)?

Our displays showrooms allow you to bring in samples of tiles, cabinetry and other materials and make accurate colours and design matches so that you are confident you are achieving the look you want.

Can I fabricate my own YDL Stone (Low Silica Surface)?

YDL Stone (Low Silica Surface) should only be fabricated by a licensed and qualified stonemason who is experienced in working with our product.

What is the best edge treatment for my YDL Stone (Low Silica Surface)?

YDL Stone (Low Silica Surface) are adequate to any possible edge profiles, from the most popular single thickness 20 or 30mm slabs, through to laminated double thickness edge options. Our minimum suggested edge detail is a 3-4mm radius on any profile. A better option is a 6mm radius. The larger the radius the more resistant it will be to accidental impacts from heavy objects. Sharp non- radiused edge profiles should never be used.

Can YDL Stone (Low Silica Surface) be used around a fireplace?

YDL Stone (Low Silica Surface) is heat resistant up to 100°C (212°F). You should always consult with the manufacturer of the fireplace to ensure that the maximum heat does not exceed our recommendations. The zero-clearance fireplace is highly recommend.

A zero-clearance fireplace is a premanufactured metal firebox that is completely self-contained and insulated, which keeps the outside of the fireplace from getting too hot, protecting the materials surrounding the unit. This allows it to need zero distance from combustible materials or non-combustible material.

Engineered stone is a heat-sensitive material that can become damaged by exposure to heat, such as cracking, warping, or discoloration if proper care is not taken.

 

I like to use YDL Stone (Low Silica Surface) as flooring, can I?

No. Whilst some customers have opted to use YDL Stone (Low Silica Surface) as flooring, this type of application is not covered by the YDL Stone 10 Year Limited Warranty.

Can YDL Stone (Low Silica Surface) be used as a splashback behind a cooktop?

Yes. YDL Stone (Low Silica Surface) can be used as a splashback behind a cooktop when designed and installed in compliance with the appropriate Australian & New Zealand standards with regard to clearances.

  • ELECTRIC COOKTOPS  & INDUCTION COOKTOPS:

For both electric and induction cooktops it is a requirement to have a minimum 50mm gap from the back edge of the cooktop to the YDL STONE splashback.

  • GAS COOKTOP:

For gas cook top it is a requirement for a minimum 200mm gap from the periphery of the gas burner to the YDL STONE splash back in accordance AS/NZS 5601 GAS INSTALLATION. When designing or installing splash back application,Designers and Fabricators must always follow the relevant AS/NZS standards in regards to clearances especially behind cook tops.

Please refer to:

AS/NZS 5601 Gas Installation

AS/NZS 4386.2 Domestic Kitchen Assemblies Installation

Cooktop and Appliance manufacturers specific installation guidelines

All wall and other construction methods should be as per relevant industry guidelines and builders code.

 

Can YDL Stone (Low Silica Surface) surfaces be used around a BBQ area?

When using YDL Stone (Low Silica Surface) around a BBQ area it is crucial to ensure the surface is not exposed to excessive heat or flame. If used in an outdoor environment, the YDL Stone 10 Year Limited Warranty is not applicable. For detailed information, please refer to YDL Stone 10 Year Limited Warranty on this website.

Does YDL Stone (Low Silica Surface) fabricate and install my bench top?

No, YDL Stone (Low Silica Surface) is strictly a wholesaler and is not doing any work in design, fabrication or installation of the product.

Can YDL Stone (Low Silica Surface) be used in outdoor areas?

We do not recommend to use YDL Stone (Low Silica Surface) products externally. Whilst some customers have opted to install YDL Stone (Low Silica Surface) in outdoor applications, external applications are not covered by YDL Stone 10 Year Limited Warranty.

Is the pattern of Premium Range or Premium Plus Range product directional?

Yes. All Premium Range and Premium Plus Range products do not have a direction as such there is no up or down.The pattern and characteristics of the product varies from slab to slab. We always recommend customers come to our showroom & warehouse to select the slab before making any decisions.

Crack, Chips & Repairs

What should I do if I damage my YDL Stone (Low Silica Surface)?

YDL Stone (Low Silica Surface) can be easily repaired. In the unlikely event that you damage your YDL Stone (Low Silica Surface) please take note of the batch numbers of authenticity located on the underside of your material and contact us for a referral to your nearest recommended service provider.

Is cracks, chips covered under the YDL Stone 10 Year Limited Warranty?

In general, chips, cracks or any other impact damage are not covered under the YDL Stone 10 Year Limited Warranty as it typically occurs due to a fabrication or installation error, or as the result of mechanical stress and does not represent a fault in the YDL Stone (Low Silica Surface) product itself. If a crack does occur, please refer it to the kitchen company or stonemason who installed your bench top as they will be able to provide further assistance.

External factors which can contribute to cracking include:

  • Inadequate underbench support
  • Excessive weight (sitting, climbing or standing on the product)
  • Excessive heat (Trivets and hot pads should always be used)
  • Movement in joinery or house as a whole
  • “U” or “L” shaped cut out / improper fabrication and installation; Any crack emanating from a cook top cut-out or sink cut-out is not covered under this warranty, these are not caused by any fault in the product;

Additionally, it is highly recommended to allow for gap expansion from the waterfall’s end to the floor in order to prevent stress or movement that could lead to cracking.